Refund Policy

1. Free Services

Our core student counselling, university and course selection, application guidance and visa-documentation support are provided free of charge to students, as we are remunerated by our partner institutions. Where no fee has been charged, no refund arises.

2. Paid Services

Where you engage HS Global for a specific paid service, the refund terms for that service are set out in your individual written service agreement. In general:

• Service fees may be partially refundable if you cancel before we have commenced the specific service, less any administrative charges and costs already incurred.
• Once a service has commenced — for example, once we have begun preparing or submitting your application — fees for the work completed are non-refundable.
• Any refund eligibility, percentage and timeline will always be governed by the terms of your signed service agreement, which takes precedence over this page.

3. Non-Refundable Items

The following are not refundable under any circumstances, as they are paid to third parties and are outside our control:

• Government and visa fees — student visa application charges, biometrics, and any other government fees, once submitted to the relevant authority
• University or college application fees — once paid to the institution on your behalf
• Third-party charges — English test fees (IELTS/PTE), medical examinations, police certificates, courier, translation, attestation and similar costs
• Tuition fees — refunds of tuition paid to a university are governed by that university's own refund policy, not by HS Global

4. Visa Refusal

A visa refusal by the relevant immigration authority does not automatically entitle you to a refund of service fees, as our fee covers the professional work of preparing and lodging your application — not the outcome, which is decided solely by the immigration authority. As stated in our Terms of Use, we do not and cannot guarantee any visa or admission outcome. Any goodwill consideration in refusal cases is handled individually and at our discretion, subject to your service agreement.

5. How to Request a Refund

To request a refund, please contact us in writing with your name, the service purchased, the date of payment and the reason for your request:

• Email: info@hsglobalconsultants.com
• WhatsApp / Phone: +92-319-7289320
• In person: FL-4/14, Main Rashid Minhas Road, Block 5, Gulshan-e-Iqbal, Karachi

We aim to acknowledge refund requests within 7 business days and to resolve eligible requests within 30 business days. Approved refunds are returned using the original payment method where possible.

6. Changes to This Policy

We may update this Refund Policy from time to time. The version in force at the time you entered into your service agreement, together with that agreement, governs your refund rights. The "last updated" date above shows when this page was last revised.

7. Contact

For any questions about this Refund Policy, contact HS Global Consultants (Pvt) Ltd at info@hsglobalconsultants.com or +92-319-7289320.